You Have Questions? We have Answers.
When is your office open? We are open weekdays 9:30 am to 6 pm, weekends 9 am to 4 pm.
When can I access my belongings? All tenants have access 6 am to 10 pm every day. Outside of access hours, our buildings are completely alarmed for your protection.
What if I need to contact someone after hours? Just call the office line and you will reach our managers. You can also send us an email by visiting the Contact Us page.
Is your office closed on holidays? We are closed for New Year's Eve, New Year's Day, Easter, Independence Day, Thanksgiving, Christmas Eve & Christmas Day.
Do you require insurance on my storage? Yes, we want to make sure our tenant's belongings are protected at all times, we offer different Tenant Protection Plans to cover your things with no deductible.
What do I need to do to vacate? All of our units are leased on a month-to-month basis, to vacate just remove all of your belongings and lock from the unit, then just let the manager know before the end of the month.
What items am I not allowed to store? Hazardous materials, weapons, perishables, and living things. For example, gasoline, chemicals, fireworks, explosives, firearms, food, animals or plants.
Can I use your Move-In Truck? We offer our Move-In Truck free to all new tenants to use once for 4 hours within the first 30 days of renting. The truck can be used locally for up to 30 miles and you just need to replace the gas.
How do I update my information? You can edit your information like address, email, phone number or autopay settings by clicking at the top of the page on My Account.
What type of lock fits on your doors? Our doors use cylinder locks only, padlocks or disc locks do not fit. Check out our Packing & Moving Supplies for more details about our locks.
Will my mover's truck fit in your driveway? Yes, we have two size loading docks that fit pick-ups, moving vans and full-size semi-trucks.
Are there any carts I can use? Yes, we have carts, hand trucks, hotel valets & pallet jack right in the lobby for your to use, just place them back when you're done.
Do I have to carry my things upstairs? No, we make it easy with two freight-size elevators for you to access any of our floors.
Do you offer wine storage? Yes, at our Parker location we have lockers that fit 8 to 12 cases of wine bottles.
Looking for more information? Give us a call or stop by an office today to speak with our storage consultants & we will be happy to answer any of your questions.